ʯÁñÊÓƵ

By: SunnyÌýElebua,ÌýSVP and Chief Strategy & Sustainability Officer

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At ʯÁñÊÓƵ, our customers are much more than just account numbers – they are our neighbors, our friends, our families. It’s what makes our work personal.

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We know many households across our service areas are feeling the strain of higher prices of just about everything, it seems – including their energy bills. That’s why we’re stepping up with real tangible solutions. The ʯÁñÊÓƵ Customer Relief Fund, a $50 million initiative launched this summer, is designed to help those most impacted by rising energy costs. And it’s just one piece of our broader, long-term commitment to affordability.

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Why does affordability matter so much to us? Because ʯÁñÊÓƵ serves a wide range of people and places from dense urban centers to rural farming communities. From the Chesapeake Bay to the streets of Chicago.

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And when families from any of those communities have to make hard choices between paying their energy bill or buying groceries, that’s our issue, not just theirs.

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As a company rooted in the communities we serve, we believe it’s our responsibility to help see to it that those communities – our communities – are stronger and more resilient.

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Across our utilities, we’re working with local, boots-on-the-ground organizations to reach those who need help the most. BGE is partnering with the United Way of Central Maryland; ComEd is working with Neighborhood Housing Services of Chicago and the Salvation Army; Pepco and Delmarva Power also are teaming up with the Salvation Army, as well as Shore Up! – a community agency in Salisbury, Md. – and the State of Delaware.

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These partners help us meet our customers where they are – and provide tailored, localized assistance that makes a real difference.

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The Fund is part of a larger affordability effort we’ve been focused on for our customers for quite some time. Those efforts have led to real affordability and reliability gains:

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• BGE customers have seen reliability improve more than 45% due to grid investments, and PECO customers also have experienced a decrease in outages/increase in reliability.
• ComEd customers have experienced an 84% improvement in reliability compared to historical averages.
• Pepco and Delmarva Power customers have seen outages cut nearly in half over the last 10 years.

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These improvements represent fewer interruptions, more peace of mind and a better experience for our customers.

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Still, we know there’s more to do. Which is why we continue to expand energy efficiency programs, offer flexible payment plans, and connect customers to available assistance.

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At ʯÁñÊÓƵ, we are customer-focused, community-committed, and always looking for new ways to serve. Because behind every affordability story is a human being, a neighbor, a small business owner, a family.

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That’s who we’re working for each and every day. And that work is as important to us as keeping the lights on and the gas flowing.

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